{"id":1925,"date":"2023-08-29T08:17:24","date_gmt":"2023-08-29T08:17:24","guid":{"rendered":"https:\/\/www.arawakbeachresort.com\/?page_id=1925"},"modified":"2026-03-31T15:12:18","modified_gmt":"2026-03-31T15:12:18","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.arawakbeachresort.com\/en\/cgv\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"

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General terms and conditions | H\u00f4tel Arawak Beach Resort, Guadeloupe<\/h1>\n

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ARTICLE 1 \u2013 ORDER WITH PAYMENT OBLIGATION<\/strong><\/h2>\n

In accordance with Article L.221-14 of the French Consumer Code, it is hereby reminded that:<\/p>\n

“For contracts concluded electronically, the professional must remind the consumer, before placing the order, in a clear and comprehensible manner, of the information relating to the essential characteristics of the goods or services covered by the order, their price, the duration of the contract and, where applicable, the minimum duration of the consumer’s obligations, as provided for in Article L.221-5.<\/em><\/p>\n

The professional shall ensure that the consumer explicitly acknowledges, when placing the order, their payment obligation. To this end, the function used to validate the order must include the clear and legible wording ‘Order with payment obligation’ (or any other equivalent and unambiguous wording) indicating that placing the order entails a payment obligation.<\/em><\/p>\n

Online retail websites must indicate, in a clear and legible manner, no later than at the beginning of the ordering process, the accepted payment methods as well as any delivery restrictions.”<\/em><\/p>\n

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ARTICLE 2 \u2013 RIGHT OF WITHDRAWAL<\/strong><\/h2>\n

Article L.221-28 specifies the cases in which the right of withdrawal cannot be exercised. In particular, Article L.221-28, 12\u00b0 of the French Consumer Code provides that, for contracts for accommodation services (other than residential), transport of goods, car rental, catering, or leisure activities scheduled at a specific date or over a specific period, the consumer does not benefit from the right of withdrawal for distance contracts.<\/p>\n

Furthermore, pursuant to Article L.221-5 of the French Consumer Code, before entering into a contract of sale or service provision, the professional must communicate, in a clear and comprehensible manner, the following information:<\/p>\n

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  1. The information referred to in Articles L.111-1 and L.111-2;<\/li>\n
  2. Where the right of withdrawal exists, the conditions, timeframe, and procedures for exercising that right, as well as the standard withdrawal form, the presentation requirements and content of which are set by decree of the Conseil d’\u00c9tat;<\/li>\n
  3. Where applicable, the fact that the consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of return where the goods, by their nature, cannot normally be returned by post;<\/li>\n
  4. Information regarding the obligation to pay charges where the consumer exercises the right of withdrawal for a service contract, water distribution, gas or electricity supply, or district heating network subscription, in the event that performance is requested before the expiry of the withdrawal period (such charges being calculated in accordance with Article L.221-25);<\/li>\n
  5. Where the right of withdrawal is excluded pursuant to Article L.221-28, information regarding this exclusion and, where applicable, the circumstances under which the consumer loses their right of withdrawal.<\/li>\n<\/ol>\n

    In the context of the distance selling of services offered through our Platform, the consumer expressly waives their right of withdrawal.<\/p>\n

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    ARTICLE 3 \u2013 INFORMATION RELATING TO THE MEDIATOR<\/strong><\/h2>\n

    In accordance with Article L.616-1 of the French Consumer Code, the professional shall communicate to the consumer, in accordance with the procedures laid down by decree of the Conseil d’\u00c9tat, the contact details of the competent mediator(s). In addition, Article R.616-1 specifies that this information must be displayed in a visible and legible manner on the website, in the general terms and conditions of sale or service, on order forms, or, in the absence of such documents, by any other appropriate means, also indicating the website address of the mediator(s).<\/p>\n

    In the event of a dispute between Arawak Beach Resort and the Client, the parties shall endeavour to find an amicable solution. Failing agreement, the Client is informed of the possibility of resorting to conventional mediation or any other alternative dispute resolution method.<\/p>\n

    In accordance with Ordinance No. 2015-1033 of 20 August 2015 and implementing Decree No. 2015-1382 of 30 October 2015, the Client may, for any consumer dispute, refer the matter free of charge to the competent consumer mediator for Arawak Beach Resort, namely MEDIATION TOURISME ET VOYAGE (MTV) at the following address: M\u00e9diation Tourisme et Voyage \u2013 BP 80 303, 75 823 Paris Cedex 17 \u2013 Website: www.mtv.travel<\/a>, within one year of receipt of the written complaint submitted to Arawak Beach Resort.<\/p>\n

    The Client remains free to resort or not to mediation. In the event of a mediation proposal initiated by Arawak Beach Resort, the Client is also free to accept or refuse the proposed solution. After the mediator’s decision, each party remains free to accept or reject the solution.<\/p>\n

    In the event of a dispute concerning the performance of an order (service provision), if the Client is an end consumer (natural person), they may resort free of charge to conventional mediation or any other alternative dispute resolution method.<\/p>\n

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    ARTICLE 4 \u2013 COLLECTION AND PROTECTION OF DATA<\/strong><\/h2>\n

    Personal data is collected by the company Arawak Beach Resort.<\/p>\n

    Personal data means any information relating to an identified or identifiable natural person (the “data subject”). A person is deemed identifiable where they can be identified, directly or indirectly, in particular by reference to a name, an identification number, or any other specific element enabling their identity to be determined (physical, physiological, genetic, mental, economic, cultural, or social).<\/p>\n

    Personal information collected via the website is primarily used for managing the relationship with the user and, where applicable, for processing their orders. The data collected includes in particular:<\/p>\n